Turtle Beach Reviews

Bought an Atlas Pro headset and 10 months later the sound was distorted or gone completely. The fault was around the jack connector so loose or broken wiring most likely. Contacted Turtle Beach who sent me a link to an article for microphone faults, I couldn’t open the link as it required sign in details. I replied to say that the microphone was not the problem and got a lengthy reply explaining how to fix my microphone problem. Contacted Amazon who agreed to issue me with a refund for the headset. The Atlas Pro has a detachable jack connector, if they had just sent a replacement for this I’d still be using the headset. Hopeless customer service.

Its been a few months. I had great experience with turtle beach customer services. The product i recieved through them is still in working order and connects without issues. Im still a happy customer.

I would just like to say that the turtle beach team are superb in what they do and go above and beyond for all their customers! My reasoning for this, is that my headset wouldn’t charge as a fault had occurred. I thought I would have to pay another £130 for a new one. However, I messaged the team if it was possible for a replacement and within three days, a replacement was sent in superb standard! I would highly commend the customer service team for this amazing service! Thank you!

great support. I love the brand andI´m sticking with it.

Very fast delivery. Great headset. Brilliant service.

The people I was in contact with through email were nice and helped me get a replacement fast.

The help I received was quick and on point!

did amazing, sent me a brand new headset for free since my last one broke

THE SERVICE WAS QUICK AND EASY.
I WAS VERY VERY PLEASED AND HAPPY!!
THE REPRESENTATIVE WAS KNOWLEABLE, FRIENDLY AND EXTREMELY HELPFULL BUT MOST IMPORTANT VERY RESPONSIVE.

Quick and easy.